Contact our team
Support is available to help with questions, account-related issues, technical concerns, or general feedback. For players in Canada, our team at SuperSpin can assist you by live chat, email or phone; response times vary by channel but we aim to reply quickly. For account verification or payments, have your ID and transaction details ready to speed requests. If you prefer, open a support ticket from your account and a specialist will follow up promptly. Live chat is the fastest option.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply 1-5 minutes) |
| General enquiries | [email protected] (corporate and account questions) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +1 604 321 9876 (voice support for account and payments) |
| Working hours | Live chat 24/7 - Phone Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to submit documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account number and a short description up front helps our team resolve requests faster.
Submit your enquiry
Response Time
Support requests are handled promptly. Most inquiries receive a response within one business day. Simple account or payment questions are often resolved on first reply, while more complex matters, such as identity verification or disputed transactions, may take longer depending on their nature. If more time is needed, you will be kept informed of progress and expected next steps.
Feedback
We welcome your feedback, suggestions, or ideas to improve our site. Please tell us what works, what could be clearer, or any features you’d like to see. All messages are reviewed carefully and used to refine promotions, navigation, and support. Your input helps us make a better, safer experience for everyone. Send your thoughts via [email protected] or the contact form.