Player Privacy Policy
This Privacy Policy explains how SuperSpin collects, uses, stores and protects the personal information you provide when using our online casino and sportsbook services. We respect your privacy and aim to be clear about the types of data we handle, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you create an account or verify your identity, we collect personal information such as your name, date of birth, contact details, government ID, and payment information. We may also collect documents required for identity verification and anti-fraud checks.
Technical data
We collect technical information to deliver and secure our services. This includes IP address, device and browser details, operating system, device identifiers, and log data about your activity on our site and apps.
Transactional data
Transactional data covers deposits, withdrawals, bets, game history, bonuses claimed and play activity. This information helps us process payments, manage your account and meet responsible gaming obligations.
How we use your information
We use personal, technical and transactional data to:
- create and operate your account and process deposits and withdrawals;
- verify your identity and run anti-fraud and responsible-gambling checks;
- deliver the games and features you use and maintain technical performance;
- respond to support requests and communicate important account updates;
- carry out security monitoring and detect abusive or illegal activity;
- send you marketing communications when you have given consent, and let you opt out at any time.
Data protection practices
We protect your information using reasonable technical and organisational measures such as encryption, access controls, and secure data storage. Access to your personal data is restricted to authorised staff and service providers who need it to perform their duties. While we take steps to safeguard data, no system is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to provide core functionality, remember your preferences and analyse site usage. Some cookies are necessary for security and account functions; others are used for analytics and personalised content. You can manage cookie settings through your browser; note that disabling certain cookies may affect the site experience.
Information sharing and third parties
We may share information with third-party service providers who help operate our services, including payment processors, identity-verification and fraud prevention services, hosting providers and analytics partners. We also disclose information when required by law or to protect rights and safety. We do not sell your personal information.
User rights
You have the right to access, correct or request deletion of personal data we hold about you, subject to legal and contractual restrictions. You can also withdraw consent for marketing communications. To exercise any of these rights, contact our privacy team at [email protected]. We will respond in accordance with applicable legal requirements.
Access, correction and deletion of data
If you need to update your details, request copies of records or ask that information be removed, contact [email protected]. We may require identity verification before processing requests to protect your account and privacy. Certain records may be retained where necessary to comply with legal obligations or to resolve disputes.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on our site with an updated effective date. Continued use of our services after changes indicates acceptance of the updated terms.