Responsible Gambling Policy

At SuperSpin we take responsible gambling seriously. We want play to stay fun and under control, so we offer a range of tools and support to help you manage your activity. This page explains how we protect players, the controls you can use, signs of problem gambling, and where to get further help.

Our player protection principles

We believe gambling should be a form of entertainment. We protect players by promoting safe play, keeping account information private, and making it easy to limit activity. We will never pressure anyone to play and we will act on clear signs of risky behaviour.

Activity-control tools

You can use our built-in controls to manage how you play. Options include setting deposit limits, choosing short-term pauses, and self-excluding your account. These tools are available from your account settings or by contacting our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted through your profile but may require confirmation or a short processing period for higher values. If you need help, our support team can assist with setup or changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. If you reach the limit, play will be restricted until the period ends or you choose to change the setting under responsible-gambling controls.

Time limits and breaks

Use short-term time-outs or longer account breaks when you want to step away. Time-outs are intended for temporary pauses, while longer exclusions are available if you need a more extended break from play.

Self-exclusion

If you need to stop playing for a significant period, self-exclusion removes access to your account for the selected timeframe. To request self-exclusion, contact live chat or email [email protected]. We may need to verify your identity before applying the exclusion.

Recognizing signs of problematic behaviour

Look out for warning signs such as chasing losses, spending more time or money than intended, neglecting work or family, lying about gambling, or borrowing money to play. If you notice these behaviours in yourself or someone close to you, consider using limits or seeking support.

Practical tips for keeping control

Set a budget before you play and stick to it. Use deposit or loss limits, schedule regular breaks, and never gamble with money needed for essentials. Avoid gambling while under the influence of alcohol or drugs. Treat gambling as entertainment, not a way to make money.

Getting help

If you need support, contact our 24/7 live chat or email [email protected] and we will help apply limits, set up exclusions, or point you to local professional services. For confidential, professional assistance, please reach out to local support organisations or a healthcare provider in your area.